FAQ
Ask before you book.
The questions people actually send us, answered with what's true today. Search for a word, or jump to a topic.
Booking and payment
Choose a trip, pick a departure date and the number of seats, then select Book Now. You go straight to Shopify's secure checkout and complete the booking online.
Yes. Use the enquiry form on the Contact page, or Ask a question on any trip page. Tell us the trip and date and we'll help you work out whether it fits.
Prices marked with an asterisk are indicative. We confirm the final price with you before you pay.
The available payment options are shown at checkout.
Yes. Pick one departure date and set the number of seats before you go to checkout.
Going solo
Yes. Our trips are made for solo travellers and small groups of friends, and you can book a single seat.
Group composition varies trip to trip. Most Charkadam trips see a mix of solo travellers and small friend groups. Get in touch before booking and we'll tell you this specific trip's current group makeup.
Every trip has a trip leader with you throughout, and we take group safety seriously. If you have specific questions, about who else is booked or anything else, get in touch before you book. We'd rather you ask than assume.
What's included
It differs by trip, so every trip page has two lists: what's included and what isn't. Read both before you book. Anything on the second list is yours to arrange and pay for.
Stays are listed per trip, under what's included. The Winter Spiti Circuit, for one, is homestay to homestay rather than hotels.
A trip leader from our own team is with the group throughout. We plan and run our trips ourselves and don't hand them to another operator.
Fitness, health and altitude
Every trip page shows a difficulty rating, and the Fitness Guide explains what each rating asks of you. If you're unsure a trip suits you, ask us before you book.
Some routes, such as Spiti and Tawang, go high. Their trip pages carry notes on altitude and pace where it matters. If you have a medical condition, speak to your doctor before booking and tell us about it when you enquire.
Tell us before you book, in the enquiry form. We'd rather know early and advise you honestly than find out on the road.
Cancellations and changes
The full written policy isn't published yet. Until it is, ask us before you book and we'll tell you the terms that apply to your departure.
Getting ready
Use the Packing List Builder: pick the kind of terrain and it gives you a checklist to tick off, share or download. Each trip page also lists what's included, so you know what to bring yourself.
We recommend carrying a valid government-issued photo ID on every trip. If you're unsure what your destination needs, ask us.
Private trips
Yes. Private trips are built on request. Use the enquiry form, choose "A private trip for my group" and tell us your group size and rough dates.
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